Read this before you outsource your tasks! (1/3)

Regardless of your company size, choosing to work with an outsourcing provider can be a difficult decision. This becomes especially challenging if your in-house team is not on the same page as you about the matter. Nearly all businesses rely on the smooth running of back-office functions in order to ensure that administrative stuff doesn’t get in the way of successful project completion.

Back-office operations carried out in-house can differ from that of your remote team in many ways. According to Statista, the estimated market size for global outsourced customer experience is expected to rise to $82.6 billion by the end of 2020 and continues to be the preferred option for the majority of large corporations.

Remote back-office teams can benefit your business at multiple levels of operation. Although it may seem like an easy decision to make, onboarding all key stakeholders to the idea of on-boarding a remote team to support your operations can be difficult.

Regardless of your business niche, consider these three stages to guide your internal decision-making process for selecting a remote RPO provider. We have divided this blog into 3 parts for your better understanding.

Stage 1- Planning

The initial need for outsourcing back-office operations arises mainly due to the lack of internal resources. Many of our first-time clients come to us with a dire need to ensure smooth back-end functioning. If you are wondering if there really is a need for your business to delegate back-office operations, think about your current admin situation. Are things running in an organized fashion? Do your administrative staff seem to be thriving or burned out? Are priority tasks slipping through the cracks because no one knows who is responsible for them? A remote team can add an extra level of accountability to such tasks by assigning them to remote members that can handle the overflow of tasks.

Ask your employees

Employees are the service-facing resources of your business and they have a better idea about what is happening at the ground level. Often, the ground-level resistance to remote team on-boarding is because of a fear that the remote team is being hired to replace current jobs.

By involving in-house employees in the decision-making process, you will be able to clearly identify tasks that they need help with — and determine if there really is a need for remote assistance after all.

Even if you are looking to streamline the organization, presenting your remote operations in a supportive rather than a competitive role will help ensure that your current staff understands, appreciates and supports the need for the difficult decisions you are about to make. Direct and honest communication can do wonders for your employee-facing branding efforts!

Determine which service to outsource

As per this study conducted in 2018, revenue for the global IT industry was $62 billion and $23.6 billion for the BPO industry. By the end of 2019, these revenues are expected to double.

So, outsourcing is on the rise, but which services do you really need help with?

In particular, you need to think about tasks that may be getting missed, taking too long or hindering current employee productivity. This is where your previous conversations with employees about the tasks that are falling through the cracks will come in handy. Understanding which service requires expertise that your in-house team may not be able (or may not want to) to handle will ensure that you can utilize your remote team for optimum returns.

Read about stage 2 of the 3 blogs series and learn more about onboarding a remote team for smooth operations. You can take a quick look at our other blogs that discuss the benefits of having a remote team and more.